INVESTORS' CONCIERGE ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at reinvestorsconcierge.com, use our CRM platform (IC ALL), enroll in membership programs, or otherwise interact with our Services.
By using our Services, you consent to the practices described in this Privacy Policy. Please also review our Terms of Service, which govern your use of our Services.
1. Information We Collect
A. Information You Provide Directly
- Contact Information: Name, email address, phone number, and mailing address when you fill out forms, request information, or contact us.
- Account & CRM Data: Login credentials, profile information, business details, and data you enter into our IC ALL CRM platform.
- Membership & Payment Information: Membership tier selection, billing details, and transaction history. Payment card information is processed by our third-party payment processors and is not stored on our servers.
- Communications: Emails, form submissions, chat messages, and any other correspondence you send to us.
- SMS/Text Opt-In: Phone number and consent preferences when you opt in to receive text messages.
B. Information Collected Automatically
- Device & Usage Data: IP address, browser type, operating system, device identifiers, pages visited, time spent on pages, referring URLs, and clickstream data.
- Cookies & Tracking: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver relevant content. See Section 6 below.
- Log Data: Server logs automatically record information about your interactions with our Services for security, troubleshooting, and analytics purposes.
C. Information from Third Parties
We may receive information about you from third-party partners, including referral sources, public real estate records, marketing platforms, and social media platforms where you interact with our content.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Services, including the IC ALL CRM platform.
- Process membership enrollments, payments, and account management.
- Communicate with you, including responding to inquiries, sending service-related notices, appointment reminders, and deal alerts.
- Send marketing communications, promotional offers, and newsletters (with your consent).
- Send SMS/text messages if you have opted in (see Section 4).
- Personalize and improve your experience with our Services.
- Analyze usage patterns and trends to improve our website, platforms, and offerings.
- Power AI-driven features within our CRM and Services (see Section 3).
- Detect, prevent, and address fraud, abuse, security issues, and technical problems.
- Comply with legal obligations and enforce our Terms of Service.
3. Artificial Intelligence & Automated Processing
INVESTORS' CONCIERGE uses artificial intelligence and automated systems in the delivery of our Services. This includes:
- Lead Scoring & Management: AI may analyze lead data within the CRM to prioritize and categorize prospects.
- Content Generation: Website content, email communications, property descriptions, and marketing materials may be generated or assisted by AI.
- Automated Communications: Email and SMS messages may be triggered automatically based on your activity, preferences, or CRM workflows.
- Data Analytics: AI tools analyze aggregated and anonymized data to identify market trends and improve service delivery.
- Website Development: Our website is built and maintained with AI-assisted development tools.
Your Rights Regarding Automated Processing: You have the right to request information about automated decisions that significantly affect you, and to request human review of such decisions. Contact us at Taralynn@reinvestorsconcierge.com to exercise these rights.
We do not use AI to make automated decisions that produce legal effects or similarly significant effects on you without human oversight.
4. SMS & Text Messaging Privacy
When you opt in to receive text messages from INVESTORS' CONCIERGE:
- Your phone number is stored securely and used solely for the purpose of delivering the messages you consented to receive.
- We use Twilio as our third-party SMS provider. Your phone number and message data are shared with Twilio solely for message delivery purposes. Twilio's privacy policy is available at twilio.com/legal/privacy.
- We do not sell, rent, or share your phone number with third parties for their marketing purposes.
- You may opt out at any time by replying STOP to any message.
- Message frequency varies. Message and data rates may apply.
- Consent to receive SMS is not required as a condition of purchasing any goods or services.
5. How We Share Your Information
We may share your information in the following circumstances:
- Service Providers: We share data with trusted third-party vendors who assist us in operating our business, including hosting providers, email/SMS delivery services (e.g., Twilio), payment processors, CRM platform infrastructure, and analytics tools. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
- AI & Technology Partners: Limited data may be processed by AI and technology service providers to power features within our Services. This data is used solely for service delivery and is not used to build independent profiles about you.
- Professional Referrals: If you request or consent to referrals to third-party professionals (agents, attorneys, lenders, contractors), we may share relevant contact information to facilitate those connections.
- Legal Compliance: We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
We do not sell your personal information. We do not share your personal data with third parties for their own direct marketing purposes.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Essential Cookies: Necessary for website functionality, authentication, and security.
- Analytics Cookies: Help us understand how visitors interact with our website, including page views, navigation paths, and session duration.
- Functional Cookies: Remember your preferences (such as login status and language settings) to provide a personalized experience.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Services. Most web browsers accept cookies by default; you can usually modify your browser settings to decline cookies if you prefer.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (SSL/TLS), secure hosting infrastructure, access controls, and regular security monitoring.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to provide our Services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
CRM data associated with your account will be retained for the duration of your membership and for a reasonable period afterward to facilitate account reactivation or comply with record-keeping requirements.
9. Your Rights & Choices
Depending on your location and applicable law, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct inaccurate or incomplete personal data.
- Deletion: Request that we delete your personal data, subject to certain exceptions (e.g., legal obligations, active memberships).
- Opt-Out of Marketing: Unsubscribe from marketing emails by clicking the "unsubscribe" link in any email, or opt out of SMS by replying STOP.
- Data Portability: Request a copy of your data in a commonly used, machine-readable format.
- Automated Decision-Making: Request human review of any automated decisions that significantly affect you.
- Do Not Sell: We do not sell your personal information. If applicable law grants you the right to opt out of "sales" as defined by that law, we honor that right.
To exercise any of these rights, contact us at Taralynn@reinvestorsconcierge.com. We will respond to verified requests within 30 days (or as required by applicable law).
10. California Privacy Rights (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell your personal information.
California residents may submit requests by emailing Taralynn@reinvestorsconcierge.com with the subject line "California Privacy Request."
11. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our Services after changes are posted constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: